Privacy Policy for AbamRepair.my

Effective Date: September 29, 2025 Last Updated: September 29, 2025

1. Introduction

Welcome to AbamRepair.my (“we,” “us,” “our”). This website and its services are owned and operated by BijakMediaMY. We are committed to protecting the privacy and security of our customers and website visitors.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (https://abamrepair.my), request our services, or contact us. By using our website and services, you agree to the terms of this policy.

2. Information We Collect

We collect information to provide and improve our repair services. The types of information we collect are:

a) Information You Provide Directly: When you contact us for inquiries, request a quote, or book a service, you may provide us with:

• Contact Information: Your full name, phone number, and email address.

• Service Address: The full address of the property where the repair or service is needed.

• Service Details: Information and descriptions about the issue you are facing or the service you require, including any photos or videos you choose to upload or send to us.

• Communication Records: A record of your correspondence with us via email, contact forms, or phone (e.g., our number 018-3555622 or email sales.istiqamahmv@gmail.com).

b) Information Collected Automatically:

• Comments: When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection. An anonymized string from your email (a hash) may be sent to the Gravatar service to see if you are a user. After your comment is approved, your profile picture may be publicly visible with your comment.

• Cookies: Our site uses cookies to enhance your experience. Please see Section 4 for details.

c) Media: If you upload images to the website (e.g., showing a fault or damage), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Services: To respond to your inquiries, provide quotes, schedule technician visits, and carry out repairs.

• To Communicate With You: To send you service updates, booking confirmations, invoices, and to respond to your questions.

• For Billing and Administration: To process payments and manage our business records.

• To Improve Our Website: To understand how visitors use our site and to improve its functionality and user experience.

• For Security: To prevent fraud, detect spam, and protect the security of our website.

4. Cookies and Tracking Technologies

• Comment Cookies: If you leave a comment, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so you don’t have to fill in your details again. These cookies last for one year.

• Login Cookies: If you have an account and log in, we set several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. Logging out removes these cookies.

• Temporary Cookies: We set a temporary cookie on our login page to determine if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.

• Article Cookies: If you edit or publish an article, an additional cookie indicating the post ID is saved in your browser for 1 day.

5. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos from YouTube, maps from Google Maps). Embedded content from other websites behaves in the exact same way as if you have visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, especially if you have an account and are logged in to that website.

6. Who We Share Your Data With

We do not sell your personal data. We may share your information with the following parties only when necessary:

• Our Technicians and Staff: To enable them to perform the requested service at your location.

• Third-Party Service Providers: Such as website hosting partners and spam detection services (visitor comments may be checked through an automated service).

• Legal Obligations: If required by law, we may disclose your information in response to a court order or legal request.

• Password Resets: If you request a password reset, your IP address will be included in the reset email.

7. How Long We Retain Your Data

• Service Requests & Customer Data: We retain your personal information for as long as necessary to provide our services and for our administrative and legal purposes (e.g., for warranty periods or tax records).

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically.

• User Profiles: For users that register on our website (if any), we store the personal information they provide. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

8. Your Rights Over Your Data

You have certain rights regarding your personal data:

• Right to Access: If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you.

• Right to Erasure: You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise these rights, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

• Business Name: AbamRepair.my (Operated by BijakMediaMY)

• Phone: 018-3555622

• Email: sales.istiqamahmv@gmail.com